Privacy Policy

Privacy Policy
Last updated: September 10, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services—including through our website, over the phone, in person, or in coordination with affiliated agencies—and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique account created for you to access our services or parts of our services.

• Affiliate: An entity that controls, is controlled by, or is under common control with us.

• Company ("we," "us," or "our"): Bestview Care Options LLC, 2345 Rice Street Roseville, MN 55113.

• Cookies: Small files placed on your device to track browsing activity.

• Country: United States (specifically Minnesota).

• Device: Any device that can access our services, such as a computer or mobile phone.

• Personal Data: Any information that relates to an identified or identifiable individual.

• Service: The website and all offline services provided by Bestview Care Options.

• Service Provider: Any entity or individual processing data on behalf of the company.

• Usage Data: Data collected automatically, such as device IP address, browser type, and time spent on pages.

• You: The individual or entity using our services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
We may collect personal data such as:

• Email address

• First and last name

• Phone number

• Mailing address

• Medical information (with consent)

• Other information necessary to coordinate care or services

Usage Data
Automatically collected usage data includes:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visits

• Diagnostic and usage analytics

Tracking Technologies and Cookies
We use cookies and similar technologies to monitor service usage and performance. You can disable cookies in your browser settings, but some functionality may be limited.

Use of Your Personal Data

We use personal data to:

• Provide and maintain our services

• Manage user accounts

• Respond to your inquiries or requests

• Contact you regarding updates or administrative matters

• Send newsletters or promotional content (with your consent)

• Coordinate with third parties and service agencies (with your written consent)

• Analyze service usage and trends

• Comply with legal and regulatory obligations

Disclosure of Your Data

We may share your information:

• With service providers such as RingCentral or Egnyte

• With state-approved agencies such as the MN Department of Human Services, only with signed client release forms

• With your consent, for coordinated care purposes

• To fulfill legal obligations or defend legal claims

• In the event of a business transfer or merger

Security of Your Personal Data

We store personal data in HIPAA-compliant environments such as Egnyte and secured systems provided by the MN Department of Human Services (SSIS). We use encryption, role-based access, and password protection. While we take reasonable precautions, no system is 100% secure.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above. We may retain data longer to comply with legal obligations.

Data Breach Notification

If a data breach occurs, we will notify affected individuals and relevant authorities as required by law.

Client Consent and Rights

We will not share your data with third parties or agencies without a signed written release, except where legally required. You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Restrict or object to how your data is used

• File a complaint with relevant authorities if you believe your data rights were violated

Children's Privacy

We do not knowingly collect data from children under 13. If we become aware that a child has submitted personal data, we will delete it unless proper parental consent has been obtained.

External Links

We are not responsible for the privacy practices of other websites linked to from our service. Please review their policies separately.

Private Policy: Opt-In Text Messaging Disclaimer

Text Message Communication Guidelines

Text messaging is a supplementary communication tool at Bestview Care Options and should not be used as the sole method for delivering essential information. Whenever possible, important messages will also be communicated through email, phone calls, or written notices to ensure all individuals—including those without mobile phones—receive the necessary information.

All text messages sent by Bestview Care Options will clearly identify the organization as the sender to avoid confusion about the source of the message.

Bestview Care Options may send non-emergency messages that are relevant to our mission and services, such as reminders, appointment updates, or general wellness information, only to individuals who have provided express consent to receive such messages.

Non-Emergency Messaging Requirements:

• Text messages will only be sent to individuals who have opted in

• Messages will comply with applicable laws and privacy regulations

• Communications will follow Bestview Care Options’ internal guidelines

• Recipients may opt out at any time by replying with an opt-out keyword (e.g., STOP)

• Standard message and data rates may apply

• Consent applies only to the stated purpose of the communication

Text messages must NOT be used to communicate:

• Personal matters unrelated to care or services

• Advertising or commercial promotions not relevant to our agency’s mission

• Personal or confidential information, including but not limited to Social Security numbers, medical records, passwords, or financial information

• Any content related to sex, hate, drugs, alcohol, tobacco, or firearms

Employee & Client Privacy

Text messages originate from agency-managed systems or numbers not directly tied to an individual staff member’s personal phone. All such systems are used solely for professional and care-related communication.

Employee personal phone numbers will not be used for texting clients unless explicit consent is given by the employee. All contact and communication records are handled with confidentiality and in compliance with privacy policies.

Client information, including phone numbers and mobile opt-in data, will never be shared with third parties or affiliates for non-service-related purposes. We may work with trusted service providers to support our messaging systems, but all partners are required to uphold strict privacy standards.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with a new "Last Updated" date. We encourage you to review the policy periodically.

Contact Us

Email: ca.support@bestviewmn.com
Phone: 651-419-8901

Private Policy Forms For Clients